FLATED Canada provides a 2-year limited warranty for all FLATED-branded products purchased by the original owner. This warranty covers manufacturer defects only and applies exclusively to FLATED products.
If a defect is found, FLATED will provide the necessary materials and instructions for repair at no cost within 30 days.
If repair is not possible, FLATED may offer a replacement, a refund for the purchase price, or a credit toward a new FLATED product in the same category.
Damage to non-FLATED products used alongside FLATED items.
Normal wear and tear, scratches, accidents, modifications, or unauthorized repairs.
Misuse, overloading, improper assembly, or failure to follow FLATED’s instructions.
If you believe your product has a defect:
Complete the online warranty form at the bottom of this page.
Provide a detailed description and photos of the defect (if requested).
If the product needs to be returned, FLATED will provide a return authorization number, shipping instructions, and a prepaid shipping label.
Include proof of purchase (invoice or receipt) in the return shipment.
If no defect is found or the claim does not meet warranty requirements, the purchaser will be responsible for return shipping costs plus a 15% restocking fee.
FLATED’s liability is limited to repair, replacement, refund, or credit as outlined in this policy. FLATED is not liable for lost profits, lost sales, or indirect, incidental, or consequential damages.
For important updates and warranty notifications, register your product at www.flated.ca/pages/contact-us.
For any questions, contact us at sales@expeditionupfitter.com.
Exclusively distributed in Canada by EXPEDITION UPFITTER.
